Return Policy

Online Order

Once the order is paid successfully, we will contact our staff to follow up within 7 working days. After the product is opened, we will not accept exchanges, returns or cancellations for any reason except for product quality problems.

• Before placing an order, please pay attention to the product validity period and the usage restrictions of the discount code. We will not accept any order cancellation after successful payment.
  
  
• If the purchased product is still out of stock after more than 7 working days, you can apply for a refund from customer service.

• Subscription products take time to order. If the order has not been shipped within 10 working days, you can apply for a refund.

• For exchanges or returns, pleaseWhatsapp 54830695The customer service department provides the order number, photos of the product problem, etc. so that relevant personnel can handle the procedure

• Only one exchange or return is accepted, no shipping fee will be refunded

• Exchange:
  i. Only exchange for products of equal or higher value than the purchased product and refund the difference

• Returns and Refunds:
  i. The refund channel will be based on the payment method used by the customer to place the order, such as payment via Payme → refund via Payme; payment via Alipay → refund via Alipay; payment via bank transfer → refund via HSBC, and so on.
  ii. Refund procedure requires1 weeksTime Processing
  iii. After the refund is successful, the customer needs towithin 1 weeksthroughWhatsapp 54830695Customer Service Department to make an appointment to return the product

• In case of any disputes, Take Care HK Limited reserves the right of final decision