Online Order
Once the order is paid successfully, we will contact our staff to follow up within 7 working days. After the product is opened, we will not accept exchanges, returns or cancellations for any reason except for product quality problems.
- Before placing an order, please pay attention to the product validity period and the usage restrictions of the discount code. We will not accept any order cancellation after successful payment.
- If the purchased product is still out of stock after more than 7 working days, you can apply for a refund from customer service.
- Subscription products take time to order. If the order has not been shipped within 10 working days, you can apply for a refund.
- For exchanges or returns, pleaseWhatsapp 54830695The customer service department provides the order number, photos of the product problem, etc. so that relevant personnel can handle the procedure
- Only one exchange or return is accepted, no shipping fee will be refunded
- Exchange:
i. Only exchange for products of equal or higher value than the purchased product and refund the difference
- Returns and Refunds:
i. The refund channel will be based on the payment method used by the customer to place the order, such as payment via Payme → refund via Payme; payment via Alipay → refund via Alipay; payment via bank transfer → refund via HSBC, and so on.
ii. Refund procedure requires1 weeksTime Processing
iii. After the refund is successful, the customer needs towithin 1 weeksthroughWhatsapp 54830695Customer Service Department to make an appointment to return the product
- In case of any disputes, Take Care HK Limited reserves the right of final decision