Shopping Process

First shopping

Click the top right corner of the webpage"register"Click the button to register for free and become a member of the Gogo Herbs online store. Members can..."My Account"View recent orders (such as order number, order details, or order status), and save personal information such as billing address and delivery address for future online shopping.

Online shopping steps

1. 「enter (e.g. a record)」Gogo Herbs online store
2. Select the products and quantities you wish to purchase, then click...「 Add to Cart 」 
3. Click the top right corner「 shopping cart 」,according to「 View Cart 」View the selected products and quantities (if you have member points or coupons, you can click to view them).「 exchange"Or enter"Coupon Code"(Use discounts)
4. choose「Delivery method」After that, press"Go to"Bill, please 」
5. CompleteBilling Information和" Shipping Address"Please select your payment method (settled in Hong Kong dollars).
6. After verifying all the information, proceed as follows:「Place an order」
7. After confirming payment, our company will...Delivery within 1-2 business days (excluding Saturdays and Sundays). Orders will be shipped out, and you will also be notified by email (please check your inbox to avoid the email being mistakenly identified as spam). 
8. Customers willWithin 3-4 business daysReceived goods

*Choose delivery method

1. [Free Shipping via SF Express] Enjoy free shipping on any order over $300 (Please fill in your business/residential address/SF Express station/SF Express smart locker code (if applicable) in the address field).
2. 【Shipping Fee Payable by Buyer】If your order is less than $300, you will need to pay for shipping. Shipping fee starts at $30.
3. [Pickup at Mong Kok Company] You can pick up your order at the Mong Kok company one hour after placing it (Business hours: Monday to Saturday 10 a.m. - 7 p.m.)., Closed on Sundays and public holidaysNo extra shipping fee will be charged.

Delivery charges and delivery party式

All delivery services are limited to Hong Kong only.內

Once we confirm receipt of payment, we will arrange delivery within 1-2 business days (excluding Sundays and public holidays).

Shipping and receiving goodsarrange

• Orders and payments received before 2 PM will be shipped out immediately.
• Orders and payments received after 2 PM will be shipped out on the second business day.
• The goods will be delivered to the address you provide within 1-2 business days.
• Once the goods have been shipped, you will be notified of the tracking number via email (please also check your miscellaneous inbox to avoid the email being mistakenly identified as spam).
• You will receive an SMS notification when your goods arrive at the designated SF Express station/smart locker.
• If you choose delivery to an industrial/commercial/residential address, the delivery person will call you before arrival.

Mong KokcompanyPickup Arrangement

Hours: Monday to Saturday, 10:00 AM - 7:00 PM (excluding Sundays and public holidays)
Address: Unit D, 5/F, Lung Kui Enterprise Building, 64 Tong Mei Road, Mong Kok
*You can pick up your order on the second business day after your order is successfully placed.
*You will be notified separately if the product is out of stock.

Payer法

3. Stripe instant credit card payments (MasterCard, Visa, American Express)
4. HSBC Transfer
   Account Name: Take Care HK Limited
   Account Number: 143-894210-838
5. Paypal: info@takecare.com.hk
6. Fast FPS: 54830695
7. AlipayHK
8. WeChat Pay
9. Payme
10. Cash/Octopus card (self-collection only)

Attention users making payments via bank transfer
After the transfer, you must notify our company via WhatsApp at 5483 0695*, and write the order number and amount on the transfer slip.
* Please complete the payment within 3 days.And notify our company，Otherwise, the order會Automatic cancellation

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Shopping Terms

• After successful payment, the user will receive an order confirmation email from Gogo Herbs.
• Gogo Herbs will do its best to ensure sufficient stock. If any item sells out, Gogo Herbs will contact the customer to make alternative arrangements.