Online shopping process
first time shopping
Click on the top right of the page"register"button to register for free as a member of the Gogo Herbs online store. Members can"my account"View recent orders (such as order number, order details, or order status), and store personal information such as billing and shipping addresses for your next online purchase.
Online shopping steps
1. "Log in"Gogo Herbs online store
2. Browse the product catalog, select the product and quantity you want to buy, and press " add to Shopping Cart "
3. Go to the upper right corner of the webpage" my shopping cart " Check the number of items, confirm"Billing Information"and " Choose shipping method "* press again " Bill, please "
4. Select the payment method, we settle in Hong Kong dollars
5. After checking all the information, press"Purchase Order" (Choose to pay online will transfer to Paypal/Stripe payment system)
6. After confirming that the payment has been made, the company will send the goods as soon as possible, and will also notify the user by email (please check the miscellaneous box at the same time to avoid the email being mistaken for spam)
*" Choose shipping method "
1. 【S.F. Free Shipping】Any 2 pieces of "Non-[Limited Time Offer] Health Supplements" and "Ausganica Products" in the whole store will enjoy free shipping on the entire order (Please fill in the code of business/residential address/SF Station/ EF Locker (if applicable) at the address) aPlease refer to the illustration
2. 【Postage to be paid】 does not meet the firstaPlease refer to the illustration
3. 【Settlement at Mong Kok Station】Monday to Friday 3:00-6:15pm Mong Kok MTR Station, no additional shipping charges
Delivery charges and delivery methods
All delivery services are limited to Hong Kong
After the company confirms the payment, the delivery will be arranged within 3 days (except Saturdays, Sundays and public holidays)
Shipping and receiving arrangements
– Receive the order and payment before 2:00 p.m. to arrange for same-day shipping
– Receive order and payment after 2:00 p.m., so that the goods can be dispatched on the second working day
– The goods will be sent to the address you provide within 1-3 working days
– After the goods are shipped, you will be notified of the logistics number by email (please check the miscellaneous box at the same time to prevent the mail from being mistaken for spam)
– When the goods arrive at the designated SF Express station/smart locker, you will receive an SMS notification
– If you choose to deliver to an industrial/commercial/residential address, the deliveryman will call to notify you before arriving
Mong Kok MTR Station Settlement Arrangement(During the epidemic, it was changed to the downstairs of the company)
Time: Monday to Friday 3:00-6:15pm (except Saturday, Sunday and public holidays)
Location: Mong Kok MTR Station Exit A (no need to exit)
*You needat least 6 hours agoMake an appointment with customer service via phone/WhatsApp (5483 0695)
**If you choose to settle by cash, pleaseBring your own loose paper
1. Stripe credit card instant payment (Master Card, Visa Card, AE Card)
2. HSBC Transfer
Account Name Account Name: Take Care HK Limited
Account Number Account Number: 143-894210-838
3. Paypal: firstname.lastname@example.org
4. FPS: 54830695
6. WeChat Pay
8. Cash/Octopus (only for Mong Kok MTR station)
Note for transfer payment users
After the transfer, you must notify the company via WhatsApp : 5483 0695* on the deposit slip, and write the order number and silver code on the deposit slip
* Please complete the payment within 3 days and notify the company, otherwise the order will be automatically cancelled.
Upon successful payment, the user will receive an email confirmation of the order from Gogo Herbs. Once the order is confirmed, no refund will be accepted except for the quality of the product.
Gogo Herbs will endeavour to ensure adequate stock availability, and in the event of an out-of-stock item, Gogo Herbs will contact the customer to make alternative arrangements.