Return Policy

Online Order

訂單一經付款成功後，7個工作天內聯絡職員跟進；除產品的質量出現問題外，恕不接受任何原因的換貨、退貨或取消訂單。

• If you need to exchange or return an item, pleaseWhatsapp 54830695Customer Service provides information about the order number, photos of the problem with the product, etc., so that the relevant personnel can process the procedure

• Only one exchange or return will be accepted and no shipping charges will be refunded

• Exchange:
  i. You may exchange your defective items for items that have the same value only. If the item chosen for exchange is of higher value, customer shall pay the price difference.

• Returns and Refunds:
  i. The refund channel will be based on the payment method used by the customer to establish the order, such as payment with payme → refund via payme; payment with Alipay → refund via Alipay; payment by bank credit → refund via HSBC, and so on.
  ii. Refund procedures require around 1-week processing1 weektime processing
  iii. After the refund is successful, the customer needs towithin 1 weekthroughWhatsapp 54830695Customer Service to make an appointment to return a product

• In case of any dispute, Take Care HK Limited reserves the right to make the final decision