* [March 5th Update] During the epidemic, free SF shipping or self pick-up on orders over $300. With purchase of over 100 packs of COVID-19 rapid test kits, we deliver with GoGoHerbs vans and continue to serve the public and business corporate.
Please note: Gogo Herbs products only ship within Hong Kong
1. Due to the shortage of manpower due to the epidemic, all Mong Kok subway station settlements have been changed to downstairs settlements of the company
2. 5% off Swisse for a limited time , enter the coupon code [swisse_5%off] to enjoy the discount
3. Celebrate Australia's strong launch on Gogo Herbs: enter the coupon code "AUSXGOGO" to enjoy all Australia Ausganica Organic Series 20% discount

Return Policy

Online Order

Once the order is successfully paid, except for the quality of the product, we will not accept exchange, return or cancellation of the order for any reason.

– For exchange or return, pleaseWhatsapp 54830695Customer Service provides information about the order number, photos of the problem with the product, etc., so that the relevant personnel can process the procedure

– Only one exchange or return will be accepted, no shipping charges will be refunded

– Exchange:

i. Only accept the replacement of products of the same or higher value than the purchased product, and make up the difference

ii. Accept onlyMong Kok MTR StationDelivery of replacement products (Weekdays 3-6:15pm)

– Returns and Refunds:

  i. The refund channel will be based on the payment method established by the customer, such as payment by payme → refund by payme; payment by Alipay → refund by Alipay; payment by bank amount → refund by HSBC, etc.

  ii. Refund procedures require an appointment1 weektime processing

iii. After the refund is successful, the customer needs towithin 1 weekthroughWhatsapp 54830695The customer service department makes an appointment with the settlement specialist to return the product to Mong Kok MTR station

– In case of any disputes, Take Care HK Limited reserves the right of final decision

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