Return Policy

Online Order

Once the order is successfully paid, contact the staff within 7 working days for follow-up; after the product is opened, unless there is a quality problem with the product, exchanges, returns or order cancellations will not be accepted for any reason.

Before placing an order, customers must pay attention to the product validity period and the usage restrictions of the discount code. We do not accept any order cancellation after successful payment.
If the purchased goods are still out of stock after more than 7 working days, you can apply for a refund from customer service

訂購類產品需時訂貨，如10個工作天還沒寄出訂單，可申請退款

If you need to exchange or return an item, pleaseWhatsapp 54830695Customer Service provides information about the order number, photos of the problem with the product, etc., so that the relevant personnel can process the procedure

Only one exchange or return will be accepted and no shipping charges will be refunded

Exchange:
i. You may exchange your defective items for items that have the same value only. If the item chosen for exchange is of higher value, customer shall pay the price difference.

Returns and Refunds:
i. The refund channel will be based on the payment method used by the customer to establish the order, such as payment with payme → refund via payme; payment with Alipay → refund via Alipay; payment by bank credit → refund via HSBC, and so on.
ii. Refund procedures require around 1-week processing1 weektime processing
iii. After the refund is successful, the customer needs towithin 1 weekthroughWhatsapp 54830695Customer Service to make an appointment to return a product