Return Policy
Online orders
Once payment is successful, customers will receive the product within 2-3 business days. Please make sure to check that the product is correct. Except for the wrong product being sent or the product having quality problems after opening, we do not accept exchanges, returns, or order cancellations for any reason. If there are any problems, customers must contact our staff for follow-up within 7 business days of receiving the order. No replacements or refunds will be accepted after this period.
- Before placing an order, please be sure to check the product expiration date and the terms and conditions for using the discount code. We do not accept any order cancellations after successful payment.
- If the purchased goods are still out of stock after 7 business days, you can apply for a refund from customer service.
- Orders for pre-ordered products take time to process. If your order has not been shipped within 10 business days, you can apply for a refund.
- For exchanges or returns, pleaseWhatsapp 54830695The customer service department provides information such as the order number and photos of the product problem to facilitate the relevant personnel's processing.
- Only one exchange or return is accepted; shipping costs will not be refunded.
- Exchange:
i. Only exchanges of goods of equal or greater value than the purchased product will be accepted, with the difference refunded.
- Returns and refunds:
i. Refund channels will be based on the payment method used to confirm the customer's order. For example, payment via Payme will result in a refund via Payme; payment via Alipay will result in a refund via Alipay; payment via bank transfer will result in a refund via HSBC, and so on.
ii. Refund processing requires an appointment.1 weekTime processing
iii. After a successful refund, the customer must...Within 1 week經Whatsapp 54830695Customer service department schedules product returns
- In the event of any dispute, Take Care HK Limited reserves the right of final decision.
